Open to technical customer-facing opportunities

Technology understood. Customers empowered.

I help customers solve complex technical problems, implement platforms successfully, and transform technical performance data into clear business decisions.

Explore Case Studies → Contact Me
◉ 20+ years in technology ◉ Global customer experience ◉ Remote-ready from Brazil
20+ years Across engineering, support, infrastructure, and customer-facing roles
Global Experience supporting customers and teams across different regions
Technical + Human Deep troubleshooting combined with clear stakeholder communication
Proactive Automation, monitoring, documentation, and process improvement
About me

I connect people, technology, and business outcomes.

My career has developed at the intersection of systems engineering, technical support, customer success, integrations, data analysis, infrastructure, and advertising technology.

Technical depth with customer ownership

I can investigate a problem through logs, network requests, APIs, databases, JavaScript, operating systems, or infrastructure, while keeping the customer informed and focused on the outcome.

My strongest contribution is often acting as the bridge between a customer's business need and the technical work required to solve it. I translate requirements into practical use cases, identify the right level of detail for each stakeholder, and take ownership until the issue is understood and resolved.

Core expertise

One profile, several ways to create value.

My background allows me to move comfortably between customer conversations, technical investigation, implementation planning, performance analysis, and internal collaboration.

CS

Technical Customer Success

Onboarding, platform adoption, technical guidance, account ownership, training, and stakeholder communication.

TS

Support & Troubleshooting

Log analysis, APIs, HTTP errors, Windows, Linux, SQL Server, networking, cloud desktops, and incident investigation.

AD

AdTech & Monetization

Prebid.js, Google Ad Manager, header bidding, consent, identity, auction analysis, performance, and yield optimization.

DA

Data & Automation

SQL, Python, ClickHouse, APIs, dashboards, reporting, monitoring, and reduction of repetitive manual work.

SE

Solutions Engineering

Discovery, technical evaluations, integrations, implementation planning, proofs of concept, and requirements translation.

Systems & software development

Building the systems behind the support.

Beyond diagnosing and explaining problems, I design and build the tools that solve them — web applications, databases, integrations, and automation that reduce manual work and give teams and customers better visibility.

FS

Full-Stack Web Development

Designing and building web applications end to end, from front-end interfaces to back-end logic, using JavaScript, PHP, HTML/CSS, and modern frameworks.

DB

Database Design & Architecture

Modeling schemas, defining relationships and keys, writing efficient queries, and evolving data structures as application requirements grow.

IN

API & Integration Development

Building and consuming REST APIs, authentication flows, and third-party integrations that connect platforms and keep data in sync.

AU

Automation & Scripting

Writing scripts and services that eliminate repetitive manual work, from scheduled data jobs to internal tools that support day-to-day operations.

SA

Systems Administration & Deployment

Provisioning and maintaining servers, managing environments, and deploying applications across Windows, Linux, and cloud infrastructure.

DE

Data Engineering & Reporting

Building pipelines and queries that turn raw operational data into dashboards and reports stakeholders can act on directly.

Selected work

Case studies built around real customer outcomes.

These examples represent the type of work I perform: understanding the business impact, investigating the technology, communicating clearly, and creating a path to resolution.

Integration

Yield management platform implementation

A customer needed to implement a yield management platform while having limited experience with JavaScript, Prebid, and the surrounding AdTech stack.

  • Reviewed the JavaScript and advertising configuration
  • Explained Prebid and Google Ad Manager concepts in practical language
  • Identified integration and configuration issues
  • Created clear implementation and testing steps
  • Acted as both the engineering and customer-facing technical resource
Outcome The customer completed the implementation, better understood the platform, and became more independent in managing and troubleshooting the solution.
Performance

Programmatic revenue troubleshooting

A publisher experienced a measurable performance change after a major Prebid upgrade.

  • Compared behavior across browsers and environments
  • Reviewed identity, bidder, server-side, and consent configurations
  • Analyzed auction data and reporting differences
  • Separated technical findings from business impact
  • Delivered recommendations to improve performance and monitoring
Outcome The investigation isolated the most likely contributors and gave both technical and business stakeholders a clear action plan.
Automation

Reporting and proactive performance monitoring

Customers and internal teams depended on manual reporting and reactive investigation.

  • Used SQL, Python, APIs, and dashboards to automate reporting
  • Reduced repetitive data collection and comparison
  • Created visibility into performance changes earlier
  • Translated metrics into clear customer-facing explanations
  • Improved follow-up through repeatable processes
Outcome Faster analysis, less manual work, earlier awareness of issues, and more proactive customer communication.
Infrastructure

Technical support across systems and cloud environments

Complex incidents often require investigation across several layers rather than one isolated tool.

  • Windows Server, RDP, Linux, and macOS support
  • SQL Server installation, upgrades, and troubleshooting
  • Networking, firewall, port, and connectivity investigation
  • REST API, JSON, HTTP status, and authentication analysis
  • Customer communication from first report through resolution
Outcome Issues were translated into understandable next steps, ownership remained clear, and technical teams received actionable evidence.
How I work

A repeatable path from uncertainty to resolution.

The specific technologies change, but my approach remains consistent: understand the impact, gather evidence, communicate clearly, resolve the issue, and reduce the chance of recurrence.

Understand

Clarify the objective, business impact, environment, timeline, and expected result.

Investigate

Review logs, network calls, APIs, databases, configurations, and reproduction steps.

Translate

Explain the issue at the right level for customers, product teams, and executives.

Resolve

Implement or recommend a practical solution with clear ownership and next actions.

Prevent

Document the learning and identify monitoring, reporting, or automation opportunities.

What I bring to a team

Technical ability supported by ownership and trust.

I bring more than technical knowledge. I bring curiosity, accountability, clear communication, and a strong sense of responsibility toward both the customer and the company I represent.

Comfortable in complex and uncertain situations

I am comfortable asking the right questions, gathering evidence, testing assumptions, and involving the right people when necessary. Throughout that process, I make sure customers and non-technical stakeholders understand what is happening, how it affects them, and what comes next.

Technology

A broad toolkit organized around solving problems.

The tools matter, but the real value is knowing how to combine them to investigate, explain, and improve a technical or business outcome.

Programming & Automation

Python JavaScript PHP PowerShell Bash

Databases & Reporting

SQL Server MySQL ClickHouse Oracle MongoDB Metabase

APIs & Web

REST APIs JSON HTTP Postman Browser DevTools

Advertising Technology

Prebid.js Google Ad Manager OpenRTB Header Bidding CMP / GPP / TCF Yield Optimization

Infrastructure

Windows Server Linux macOS Networking RDP Cloud Environments

Customer Operations

Onboarding Integrations Training Incident Management Documentation Technical Discovery

Web Frameworks & Application Development

Node.js Express React HTML / CSS Session & Auth Flows Responsive UI

DevOps & Deployment

Git CI / CD Docker Linux Servers Task Scheduling / Cron Environment Configuration
Career journey

Experience that evolved without losing its technical foundation.

My path has expanded from systems and infrastructure into increasingly customer-facing, analytical, and strategic responsibilities.

Systems & Infrastructure

Built a strong foundation in operating systems, databases, networking, support, troubleshooting, and technical operations.

Customer-Facing Engineering

Expanded into pre-sales, post-sales, implementation, training, technical discovery, and direct customer support.

Technical Customer Success & AdTech

Managed customer relationships, publisher integrations, performance investigation, platform adoption, and monetization projects.

Automation & Data-Driven Support

Applied SQL, Python, APIs, and dashboards to reduce manual work and make customer support more proactive.

Professional feedback

What others valued about working with me.

Feedback from customers, external partners, and former teammates consistently highlights technical depth, ownership, proactivity, efficiency, clear communication, and a genuine commitment to shared success.

“
Peter was more than just a Customer Success Account Manager — he was a true partner who supported us with patience, care, and a genuine desire to help us succeed.
Former customer
“
Peter guided us through the platform and helped us understand it from both technical and business perspectives.
Former customer
“
Peter is one of the top people I have worked with among external partners.
Former external partner
“
Peter’s level of technical detail is among the highest I have seen from someone who might be considered “Just a Manager” — genuinely impressive.
Former external partner
“
He was always approachable, knowledgeable, and thoughtful whenever we needed advice or technical support.
Former customer
“
Peter combined technical expertise with kindness, dedication, and a genuine commitment to our success.
Former customer
“
Peter was one of the few people who truly gave everything to the company. He was extremely proactive, efficient, and deeply committed to the work.
Former teammate
“
Peter has the skills and commitment that any serious company would be extremely grateful to find.
Former teammate
“
His dedication helped him grow tremendously, and that level of commitment will stand out wherever he works next.
Former teammate
Target roles

Where my experience can have the strongest impact.

I am especially interested in roles that combine technical ownership, customer communication, troubleshooting, integrations, data, and continuous improvement.

Technical Customer Success Manager
Technical Support Engineer
Solutions Engineer
Technical Account Manager
Customer Success Engineer
Implementation Engineer
AdTech Support / Yield Analyst
Systems / Cloud Support Engineer
Let’s connect

Let’s solve something complex together.

I am open to technical customer-facing opportunities where I can combine troubleshooting, communication, data, integrations, and customer success.

peter@pginfotec.io